Frequently Asked Questions
Everything you need to know about our unique footwear and accessories.
What is the shipping time for domestic orders?
Standard shipping within the USA typically takes 3-7 business days. We also offer expedited shipping options at checkout for faster delivery.
Are Embassy London shoes true to size?
Most of our footwear fits true to size; however, since our designs are unique, we recommend checking the specific size guide on each product page for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.
Where are your products manufactured?
Our footwear is designed in London and handcrafted in small, high-quality European factories, primarily in Italy, Spain, and Portugal, to ensure premium craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna.
How should I care for my leather shoes?
To maintain the quality of your shoes, we recommend using a high-quality leather conditioner and avoiding prolonged exposure to water or direct heat.